Cyphe Smoke
Website: https://cyphesmoke.com/
Effective Date: March 22, 2026

1. Agreement to Delivery Terms

By placing a local delivery order through cyphesmoke.com, you agree to this DoorDash / Local Delivery Customer Agreement (“Delivery Agreement”), in addition to our Terms & Conditions of Service and Refunds & Returns Policy.

2. Delivery Eligibility

Local delivery is available only in eligible delivery zones and only for customers who meet all applicable legal requirements.

To receive a delivery order, you must:

  • Be 21 years of age or older
  • Present a valid government-issued photo ID at delivery
  • Be physically present at the delivery address
  • Comply with all applicable laws and policies

3. Driver & Fulfillment Disclaimer

Local delivery orders may be fulfilled by:

  • DoorDash
  • Other third-party delivery partners
  • Internal delivery personnel

Once an order has been accepted and dispatched, Cyphe Smoke does not control:

  • Driver behavior
  • Routes
  • Timing
  • Delays caused by traffic, weather, or third-party systems

Delivery estimates are not guarantees.

4. ID Verification Requirements

All age-restricted deliveries require successful ID verification at drop-off.

If the recipient:

  • Fails to provide valid ID
  • Is underage
  • Cannot be verified
  • Appears intoxicated where restricted products are involved
  • Is not present to receive the order

Then the order may be refused without refund, where permitted by law.

5. Delivery Refusal Rights

Cyphe Smoke and its delivery partners reserve the right to refuse or cancel delivery for any reason, including:

  • Failed age verification
  • Unsafe delivery conditions
  • Inaccessible location
  • Suspected fraud
  • Product compliance issues
  • Mismatch between purchaser and recipient

6. Customer Responsibility

You are responsible for:

  • Providing an accurate delivery address
  • Being available at the time of delivery
  • Ensuring lawful receipt of the products ordered
  • Monitoring phone, text, or email communications related to delivery

Failed deliveries caused by customer error may not be eligible for refund or redelivery.

7. Fees

Delivery fees, service fees, convenience fees, and tips are separate from product pricing and are generally non-refundable.

8. Final Sale / Refund Policy

All local delivery orders are governed by a strict final sale policy.

  • ALL DELIVERY ORDERS ARE FINAL
  • NO RETURNS OR REFUNDS once an order is accepted and dispatched, except in rare circumstances approved at our sole discretion
  • Approved exceptions may include:
    • Verified delivery failure
    • Incorrect item delivered
    • Major manufacturer defect confirmed immediately upon delivery

Customer preference, dissatisfaction, flavor selection, normal product variation, traffic delays, or customer unavailability do not qualify for refunds.

9. No Liability for Third-Party Delays

Cyphe Smoke is not responsible for:

  • Late deliveries
  • Routing delays
  • Driver shortages
  • Third-party app outages
  • Traffic, weather, or other external factors

10. Fraud, Abuse & Chargebacks

We reserve the right to:

  • Deny suspicious orders
  • Refuse future delivery service
  • Dispute chargebacks using order, dispatch, communication, and verification records

Fraudulent claims may result in account suspension or permanent ban.

11. Product Condition at Delivery

Customers must review the order promptly upon delivery. Any claim regarding missing items, wrong items, or obvious delivery-related issues must be reported within 24 hours.

12. Changes to Delivery Service

We may modify, suspend, restrict, or discontinue local delivery service at any time without prior notice.

13. Contact Information

For delivery-related questions or claims:

Cyphe Smoke
Website: https://cyphesmoke.com/
Email: info@cyphesmoke.com